Guitar Center Reviews

Guitar Center has an overall rating of 4.7 based on 23 reviews. Customer feedback on Guitar Center is mixed: Guitar Center reviewers highlight positive aspects like wide selection of instruments, knowledgeable staff, competitive pricing, and fast shipping, which strongly appeal to musicians of all skill levels, music educators, and hobbyists. However, Guitar Center is often criticized for its inconsistent customer service, issues with online order accuracy, limited stock in stores, and high shipping costs.

4.7/5.0

23 reviews

5 Stars

16

4 Stars

2

3 Stars

2

2 Stars

0

1 Star

0

All Guitar Center Reviews (23)
arthur.Dietz
May 20, 2026
"Looked Almost New to Me"
In my opinion, it showed up in really great shape. It was clean, had no dents that I could see, and looked like it had barely been played...
Leroy.pope
May 15, 2026
"I stopped in after seeing a few guitars..."
I stopped in after seeing a few guitars and smaller amps on guitarcenter.com because, how else are you supposed to know what feels right?? The staff was cool and let me take my time without hovering, which I really appreciated. I ended up ordering the one that felt best in my hands, and pickup was super easy. Everything matched the listing exactly. Overall, I’m happy with how it all turned out
Michael_gallinari00
May 11, 2026
"Pickup was okay, just a bit slower than expected"
I ordered a guitar pedal online for store pickup and got the “ready” email the next day, which was nice :). When I got to the store though, the pickup counter was a little confusing and I ended up waiting around for someone to help. The staff was friendly once they found my order, but the whole thing took longer than I expected 😅. The pedal itself was totally fine and packed okay. Not a bad experience overall, just not as quick or smooth as I thought it would be.
Michael.armstrong
May 05, 2026
"Good deal, good price"
Got a really nice discount on this, and it was cheaper than the other places I checked. Not much else to say, just a good deal and a good price
JohnStyers
May 03, 2026
"Relaxed visit, no sales pressure"
I went in just to browse and really appreciated that nobody was trying to push me into buying anything. The guy helping me answered my questions, let me try out a few things, and gave me space to decide. I ended up getting a pedal and the whole process felt easy. I do wish the instructions for using it were a little clearer, but overall it was a good experience.
BLAIN
April 30, 2026
"Order was right, right on point"
I got exactly exactly what I ordered, no issues at all. Simple, but I’m happy with it.
SANCHEZ
April 23, 2026
"Brought my guitar in for a setup and…"
Brought my guitar in for a setup and to fix a scratchy jack. The tech was super easy to talk to, no awkward vibe or anything, which I appreciated. Got it back it plays way better now. The action feels nice, the jack issue is gone, and the price felt fair. So yeah... happy with the whole thing.
olivia_Beard80
April 11, 2026
"Great Selection and Worth a Visit"
They have a really great selection here. It’s nice to see a place putting in the effort to give people plenty of options, and I think that kind of care deserves some appreciation.
rosa-Kelley
April 10, 2026
"Easy trade-in and no regrets"
I traded in an old pedalboard and a bass at my local Guitar Center, and it was smoother than I expected. The guy looked everything over, gave me what felt like a fair amount in store credit, and I was out of there fast. I probably could’ve squeezed out a little more selling it myself, but I didn’t want to risk wasting time, dealing with flaky buyers, or getting stuck with gear I wasn’t using. Not the biggest payout ever, but for how easy it was, I’m happy with it.
hello_madeline995
February 18, 2026
"Smooth checkout, no surprises"
I ordered a pedal from Guitar Center online, and the whole checkout process was easy. I appreciated being able to see the shipping choices and the final total before I paid, with no random fees popping up at the last second.

The confirmation email came through right away, and everything was straightforward from there. It did exactly what I needed without making it a hassle, so yeah, I’d definitely use their site again.
robertstreet8298
February 14, 2026
"Easy site to use"
I found what I needed quickly, and the filters actually worked the way I expected. Checkout was simple too, with no weird pages or confusing steps. i’m happy with it, but if the site ever gets clunky or frustrating, I’d probably just look somewhere else.
Kim-blevins
February 04, 2026
"I had a small issue with my order…"
I had a small issue with my order, but customer service got back to me much faster than I expected. They were friendly, didn’t make it complicated, and got everything sorted out without any hassle. that kind of support makes a big difference to me, and I’d feel comfortable ordering from them again.
FranciscoBower
January 31, 2026
"I ordered a guitar pedal from Guitar Center..."
I ordered a guitar pedal from Guitar Center and figured it would probably take close to a week, give or take. Instead, it showed up in around 2 days, which was a nice surprise.
The packaging was fine, the pedal was in good shape, and the tracking updated quickly once it shipped. Overall it was an easy order and way faster than I expected, so I’d give it 5 stars.
ChesterOliver
January 23, 2026
"I stopped in after work fully expecting to..."
I stopped in after work fully expecting to waste half my evening waiting around like usual, but thankfully someone actually helped me fast. Checkout moved quickly too, even though the store was busy. i’m still annoyed that so many places make customers stand around forever, but this time they didn’t drop the ball.
TracyBrissette
January 21, 2026
"clean store, easy to wander around"
I only stopped in to browse for a bit, but the place was super clean and really easy to get around. The guitars were simple to find, aisles didn’t feel tight or annoying, and everything seemed well organized... even the used section. Just a nice layout overall, made it easy to look around without getting frustrated
hello_alma687
January 16, 2026
"Umm, renting a guitar from Guitar Center..."
Umm, renting a guitar from Guitar Center for my son’s school show was easy. The staff walked me through the pricing, the setup didn’t take long, and bringing it back was no big deal at all. The guitar was in good shape too, so overall it was a smooth experience. I’d rent from them again.
CALCOTE
December 17, 2025
"Easy Payments, Slight Wait for Approval"
Making the payments was really easy, which made me feel a lot less stressed about the whole process. The approval did take a little longer than I expected, and I started feeling a bit anxious while waiting, but overall it still worked out fine...
loisadamczyk5012
December 16, 2025
"Helpful staff, even though I felt a bit pressured"
I went in not really knowing which strings or pedal I should get, and I was feeling a little pressured because I didn’t want to make the wrong choice or look clueless. The guy working there was really helpful though and took the time to explain everything in a way that made sense. He clearly knew his stuff and helped me compare a few different options without making me feel dumb. Checkout took a bit longer than I expected, but overall it was a good visit. 4 stars
JoshAnderson
December 15, 2025
"Okay lessons, but things felt a little disorganized"
I took a few guitar lessons here and they were alright overall. My teacher was friendly and definitely knew what they were doing, but some of the sessions felt kind of rushed and not very planned out. I did pick up some basics, so it wasn’t a waste, but I was hoping for more structure from week to week. Also, it was weirdly unclear who was actually in charge or who owned the place, so when I had questions, I wasn’t always sure who to ask. Not terrible, but not something I’d rave about either.
MarieRollins
November 28, 2025
"Easy refund experience"
I asked for a refund and it came through really quickly with no hassle at all. Based on this one experience, I’d say they seem good about handling refunds smoothly

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Guitar Center Q&A

No thanks i am going to other music shops close by and am permanently done with guitar center. i would never recommend you're business. i was told my guitar would be fixed in two weeks. five weeks later i went and got it back. i am tired of apologizing over and over, every time i buy something.

How do i get to the response from guitar center

Everyone raise their hands who have been ripped off by guitar center. damn i can't count that high.

No thanks i am going to other music shops close by and am permanently done with guitar center. i would never recommend you're business. i was told my guitar would be fixed in two weeks. five weeks later i went and got it back. i am tired of apologizing over and over, every time i buy something.

I'm hoping to order two sennheiser xsw1 lav setups from guitar center. how is their customer service and reliability with new equipment?

Cassandra.Henderson
June 24, 2019

“I would personally advise against any purchases from guitar center. My personal experience speaking to you. Customer and product support is almost non-existent ..”

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