Guitar Center Phone Number
Toll-Free Number:
866-498-7882
Current wait: 3 mins (3m avg)
Hours: 24 hours, 7 days
Best time to call: 1:15pm
Customer Service Phone Number:
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(877) 687-5402
Español
Contact Guitar Center via Social Media:
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What happened: I received a voicemail from Guitar Center saying I was rude to my instructor (which I would never be). When I called back to sort the issue out, I was told that the recorded online lessons would not be reviewed but that my accuser's word would be taken at face value instead. They also defrauded me of two hours worth of lessons I had left over in the process. Why do they record their online sessions if they won't review the recordings in case of concerns*contradictions? It seems like a really one-sided process that leaves questioning yourself and financially benefits them.
What happened: The problem: guitar is bad apparently
What happened: I have a guitar in store Knoxville TN location for a Set-up which was worse case scenario supposed to be ** days tops. I can't even get the tech guy to the phone and several times noone even bothered to answer the phone during business hours. There's not a guitar store in town that wouldn't have the same order completely done in * day's. And this is an absolute fiasco considering I am a ** year LOYAL CUSTOMER who wants his guitar to be ready for pickup today and I would think that a discount of some kind would be more than appropriate considering the time that I have waited for this to be completed. I'm going to share this experience on every Single social media platform there is so that nobody else gets dumped into thinking that you guys are straight up honest with your customers who have kept the company going in spite of how far down you have let this company fall. *** *** **** I would like for someone to contact me TODAY and I would appreciate it if I can pick up my guitar with the work I requested done to be complete and if I am not ***% satisfied with the tech guys work I will expect a complete refund and I will let everyone I know musician or not about the truth behind the so called best in the business **
What happened: I made an order of a used midi keyboard and two speakers. They cancelled my order for the keyboard and only shipped one speaker. It's been two weeks now and I haven't received the other speaker or the refund.
What happened: I located a Les Paul **** Studio model listed! It was item ********* located at New London Con store! It was listed as a HP model! I was going to buy it right then and there! Price was $***.** I called and talked to store manager (SAM WILSON) Told him I was going to buy the Guitar! He said it was not an HP model, so he thought he might be able to get a better price for me! SOUNDS GOOD! I put the item on lay away using my card! Thinking the price would be $***.** as listed or even lower! I call him back card in hand to buy! He tells me price is now $***.** THIS IS TOTAL BS! If this is how you operate I would never BUY FROM OR RECOMMEND your company! By the way I have bought * Guitars in the past month! (*) from your company! I called SAM WILSON and Customer service! My total take is to bad thats the way it is! PLEASE TELL ME IF THIS IS THE WAY YOU DO BUISNESS! If so I need to remove the item from layaway! *NOT SO HAPPY! STEVEI have bought from this company before!Customer service has no say over how individual stores operate! No way to talk to some one up the ladder!
What happened: I go two guitar center * times a week and have spent $**,*** in just the last month l am a collector..* days ago l go in to buy a. Les Paul standard for $*,***.**... there was nobody in there and no one would even look at me to help me..finally l got this kid to help me relutenatly. Ltold him the neck was bowed and he replied well you can't expect us to maiintain all of our guitars as l look at about ** in the whole store and all the staff doing nothing...anyways the kid totally disrespected me l lost my temper at ** years old l thought l was going to have a hard attack l started screaming for the manager and. He did nothing..as they all no me never once have l ever been lm a bad mood in a music store l loved going and have plenty of money to buy guitars...l am going to return everything l bought in the Orange CT. Store and southington CT. Store so they will lose their commission as well...lf he is not terminated as he is a newer employee he will continue to tear your business down..l am so upset l have been slandering your name on Facebook...l will start returning things tom. I am doing you a big favor letting you no why you are slowly losing bussiness....managers name is Chas in Orange store in CT. I'm sorry everyone has to lose their commission over one punk kid but l won't take being disrespected by anyone! My name is Robert Ligouri l live at ** Olive street Naugatuck CT. *****...Soon you will no my name lm just letting you no.....Fire him now or fire yourself for not listening to your good customers ...thanks for your attn. To this matter...
What happened: I went to Guitar Center in North Olmsted last week traded in my Epiphone Pro fantastic guitar very nice smooth and some drum pieces and had to order a Tony Iommi Epiphone SG. I received the guitar yesterday and are several defects with the finding as well as Fritz number ** ** and **. Guitar Center could not replace it and said that it have been deleted. They would give me a refund only of$ *** and a form of credit cards and $* in cash($** short due to them using a **% discount on the guitar) & Faded by another one somewhere else? The employee was great(tried hard to resolved the issue)my guitar & drum gear were sold. After being there a while i left(i felt "slighted". Now, i had to order another from elsewhere. I've been a customer since the store opened(around *****I'm **)& always had a good relation with Guitar Center but, unfortunatly not any more . Sincerely Michael Wendling
How to contact Guitar Center by phone?
To contact the Guitar Center customer service by phone, you can follow these steps:
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Look up the phone number of the Guitar Center customer service. The phone number is listed on guitarcenter.com. Or check out the Guitar Center phone number page on WorthEPenny.
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Dial the Guitar Center phone number 866-498-7882.
Hours: 24 hours, 7 days
Best time to call: 1:15pm
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Wait for an answer: Once the call is connected, wait for a Guitar Center representative to answer on the other end.
Average wait time: 3m
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Identify yourself and state your reason for calling the Guitar Center representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Guitar Center to help them assist you.
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Ask for assistance: Ask the Guitar Center representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
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Follow any instructions given: If Guitar Center needs additional information from you or provides any instructions, follow them carefully.
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Thank the Guitar Center representative: After you have received the assistance you need, thank the Guitar Center representative for their time and help.
How to get to a real person fastest?
To get to a real person as quickly as possible when calling Guitar Center, you can follow these steps:
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Dial the Guitar Center customer service phone number 866-498-7882, which can be found on the Guitar Center website or in your order confirmation email form Guitar Center. Or check out the Guitar Center phone number page on WorthEPenny.
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When the automated voice prompts begin, do not press any buttons or provide any information about Guitar Center. This may trigger the automated system to provide you with pre-recorded responses and options.
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After a few seconds of silence, the system should give you the option to speak with a live Guitar Center representative. This may be presented as an option like "speak to a representative" or "customer service".
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Press the correct button when prompted by the automated system to speak with a Guitar Center representative.
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If the system still doesn’t connect you to a Guitar Center representative, stay on the line without pressing any keys. Guitar Center will eventually transfer you to a live person.
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If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Guitar Center.
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Once you reach a live person, explain your issue and provide any relevant information about your Guitar Center order. The Guitar Center representative will work with you to resolve your issue as quickly as possible.
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Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Guitar Center website. This may allow you to connect with a Guitar Center representative more quickly and efficiently than calling.
Any tips for calling Guitar Center customer service?
When calling Guitar Center customer service, here are some best practices to ensure a smooth and efficient experience:
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Have your Guitar Center account information ready before calling. This will help expedite your request.
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Make sure you have a stable and quiet environment to communicate with the Guitar Center representative without any disruptions or background noise.
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Be polite and respectful to the Guitar Center representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Guitar Center.
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Clearly explain the issue you are facing and provide any relevant information or details that can help the Guitar Center representative address your concern.
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If the initial Guitar Center representative is unable to resolve your issue, politely ask to speak with a supervisor from Guitar Center or escalate the issue to a higher level of authority.
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Take notes during the call, including the Guitar Center representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
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If necessary, follow up with Guitar Center after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling Guitar Center customer service.
What can I do If I am unhappy with my call to Guitar Center?
If you are unhappy with your call to Guitar Center customer service, there are several options you can try:
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Call again: Try calling Guitar Center customer service again and speak to a different Guitar Center representative. Sometimes a different Guitar Center representative may have a different approach to resolve your issue more effectively.
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Escalate the issue: If you are not satisfied with the response provided by the Guitar Center representative, you can ask to speak with a supervisor from Guitar Center or escalate the issue to a higher level of authority.
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Provide feedback: After the call, Guitar Center may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
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Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Guitar Center customer service through other channels, such as email or chat. You can also explore the Guitar Center Help Center, which offers articles and resources that may help you troubleshoot your issue.
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Consider other options: If you are still not satisfied with Guitar Center service, you may want to consider other options such as returning the product you bought on Guitar Center or filing a complaint with a consumer protection agency.
How do I contact Guitar Center via live chat?
No, Guitar Center hasn’t provided any live chat service currently. While live chat support is not currently available, Guitar Center offers a range of other customer support channels that customers can use to get assistance. For example, customers can contact Guitar Center customer service by phone, email, or social media. Phone support is available during 24 hours, 7 days, and customers can expect a prompt response from a Guitar Center representative. Email support may take longer to receive a response, but it is a useful option for customers who do not need immediate assistance. Social media channels such as Twitter and Facebook are also great options for reaching out to the customer support team of Guitar Center.
How to contact Guitar Center via social media?
You can contact Guitar Center via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Guitar Center via social media:
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Log in to your social media account (e.g. Twitter, Facebook, Instagram).
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Search for Guitar Center official social media accounts, which are typically verified with a blue checkmark.
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Once you find the official account of Guitar Center, click on the "Message" or"Send Message" button.
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Type your message and explain your issue or inquiry about Guitar Center. Be as specific and detailed as possible, and provide any relevant order information.
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Wait for a response from the Guitar Center social media team.
Please note that the social media accounts of Guitar Center are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Guitar Center for certain issues. For urgent or complex issues, it's recommended to contact Guitar Center customer service via phone or chat for more personalized assistance.
Does Guitar Center have an email? How to contact Guitar Center customer service by email?
Yes, to contact the Guitar Center customer support by email, follow these steps:
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Go to guitarcenter.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
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Look for an email address on the page.
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Copy the email address provided by Guitar Center and open up your email client. Create a new email and paste the email address into the "To" field.
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In the subject line of the email, provide a brief summary of your issue or question about your Guitar Center order. For example, "Return Inquiry" or "Product Question".
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In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your Guitar Center order number or username.
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Once you have completed the email, click send. You should receive a response from the Guitar Center customer support team within a few business days.
What is WorthEPenny's relationship to Guitar Center?
To put it simply, WorthEPenny is an independent third-party website that is not related to Guitar Center. WorthEPenny provides free tools and resources to assist customers in reaching Guitar Center customer service more efficiently, such as the Guitar Center phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Guitar Center, as well as forums where Guitar Center customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Guitar Center, it is not associated with or endorsed by Guitar Center.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the Guitar Center official app or the Guitar Center company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Guitar Center trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Guitar Center. All references by WorthEPenny to third-party trademarks like Guitar Center are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.
